FAQ

   How to work with Apteka HealthCare


    Welcome to visit aptekahealthcare.com.You could order the top quality RCs with attractive price here. 

Q: I am interested in some products , are they legal in my country ?

A: All our products are shipped out from China,to almost any country in the world.Although the local laws and regulations regarding the import/distribution of our products differ from country to country. It is therefore a requirement that you need to check the legal status of your chosen products before placing any order with us.

Q: What is the best shipping method ?

A: We suggest EMS(USPS) ONLY.

DHL/UPS/Fedex/TNT are quicker,but not safe,will be detained frequently!

 Q:When do you ship out my order?

A: All your orders will be shipped out within one work day. Shipments are made Monday - Friday only excluding public holidays. Next day delivery is only valid from Monday to Thursday.

 Q:Could I get a tracking num?

A:Of course!We will send the tracking info to your email box. If you don’t receive it,contact us soon!

 Q:How to clear the payment?

A: You could choose Visa, Mastercard,bank transfer,Western Union and BitCoin for paying. If you choose Visa and Mastercard,you will received a system email of Credit Card.you could ask us about the result.

Bank transfer,WU and BTC are much more easier for us to pick up, and you need to send the payment details to us with email, then we could match them.

 Q:Do you Guaranteed?

A: Yes, our shipping methods are guaranteed. When your package has been kept in your country’s custom for more than 1 week, we would resend your order soon and you need to contact us about it.

Q:Could i get a refund or reship if the package is lost or kept?

A:Yes,of course.If the package has been kept in the custom for more than 1 week, we will do a reship or a refund.And if you miss the package by your reasons, sorry we cant do the refund. And when the package has been returned to Ukraine, we could reship it to you, but you need to pay the extra shipping fee.

 Q:Could I be the shipping dropper of your company?

A:Of course you could!We have some droppers in some countries.you only need to find your clients and earn your money,we will do the rest !